privacy policy

Effective Date: 28.04.25

At Magnolia Mental Health Center, we are committed to providing compassionate and professional care while safeguarding the confidentiality and privacy of your personal and health information. We understand the sensitive nature of mental health care, and we are dedicated to ensuring that all client information is handled with the utmost discretion and respect.

This Privacy Policy explains how we collect, use, and protect your information and outlines your rights regarding your personal and health data. Our goal is to be transparent about how your information is handled to maintain the trust you place in us.

1. Information We Collect
To provide high-quality mental health care, we collect the following types of information:

Personal Identification Information:

Your name, contact details (address, phone number, email), date of birth, and emergency contact information.
Health Information:

This includes your medical history, mental health history, diagnosis, treatment plans, therapy notes, prescriptions, and other health-related information necessary to provide care.
Payment Information:

Billing and insurance details required for processing payments and insurance claims.

2. How We Use Your Information
We use your information to provide mental health care and related services, which includes:

• Delivering clinical services and treatment tailored to your needs
• Communicating with you about appointments, follow-up care, and treatment progress
• Billing and insurance purposes
• Ensuring compliance with applicable laws, regulations, and professional standards
Additionally, we may use your information to improve the quality of services, assess the effectiveness of treatment, and support ongoing professional development.

3. How We Protect Your Information
The security and confidentiality of your information are of utmost importance to us. We implement strict safeguards to protect your personal and health data, including:

• Secure storage of your information in an encrypted HIPAA-compliant electronic health records system
• Regular reviews and audits of our data protection practices to ensure security
We are committed to providing you with a safe and confidential environment for your care.

4. Sharing Your Information
We will never share your personal or health information without your explicit consent, except in the following circumstances:

With your consent: We may share information with others (such as family members, other healthcare providers, or insurance companies) if you provide written authorization. As required by law: We may disclose information to comply with legal or regulatory obligations, such as court orders or subpoenas. To ensure safety: If there is an immediate risk of harm to yourself or others, we may share information with emergency services or appropriate authorities. We will only share the minimum necessary information for the purpose at hand.

5. Confidentiality of Therapy Sessions
We recognize the personal and sensitive nature of mental health care. All therapy sessions and treatment discussions are confidential. Your therapist will explain the limits of confidentiality during your first session, which generally includes:

• Information shared in therapy sessions will be kept confidential unless you give written consent to release it.
• Confidentiality may be breached if there is a risk of harm to you or others, or when required by law (such as mandated child/elder/dependent adult abuse reporting).
In some cases, therapists may consult with other professionals to enhance your care, but your information will remain confidential unless you consent to share specific details.

6. Your Rights Regarding Your Information
You have several important rights regarding the personal and health information we hold:

Access:

You have the right to request access to your health records and obtain copies.
Correction:

If any of your information is inaccurate or incomplete, you have the right to request corrections.
Restriction:

You may request that we limit how your information is used or disclosed, although this may not be possible in all cases.
Revocation of Consent:

You can withdraw consent for the use of your information for certain purposes at any time.
To exercise these rights, or if you have any questions about your information, please contact our office at (949) 385-1644.

7. Retention of Information
We retain your information only for as long as necessary to provide care, comply with legal requirements, resolve disputes, and ensure continuity of treatment. Once your information is no longer required for these purposes, we will securely dispose of or anonymize it.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the date of the most recent revision will be clearly stated. We encourage you to review the policy periodically.

9. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please do not hesitate to reach out to us:

Magnolia Mental Health
address: 17602 17th St., Suite 102, #1100, Tustin, CA 92780
phone: (949) 385-1644
email: info@magnoliamentalhealth.org

We value the trust you place in us and are committed to ensuring that your personal and health information is treated with the highest standards of confidentiality, care, and respect. By following these principles, we aim to provide you with a safe, secure, and supportive environment to focus on your mental health and well-being.